Quick Lane at Tipton Motors

Brad Houk 8 months ago

"Quick Lane" is false advertising. First in line at 07:30 for the first recommended oil change for my brand new truck. It took 3 hours for the oil change. They topped off my DEF that was 90% when I arrived. Charged me $50 for a 2.5 gallon jug of DEF that is half that cost anywhere else. They only used half for the top off and gave me the rest of the jug. They spilled half of that DEF top off down the side of my truck leaving a white residue. Not sure what that's going to do to my paint. Greasy fingerprints left all over my truck. I told them I wouldn't be back Use this incompetent place if you choose.

BeatKev 9 months ago

I’m extremely disappointed with the lack of accountability and transparency from this service department. I visited for an alignment, and within 15 minutes, my vehicle was ready. However, when I left, the steering wheel was still off-centered. I returned and inquired about the alignment, and the service advisor assured me it had been completed. When I requested a copy of the alignment report, the technician claimed to be “out for the day” and couldn’t reboot the system to provide it. Despite a technician conducting a test drive with me and verbally confirming the alignment, the steering wheel remained misaligned. The service advisor scheduled a follow-up appointment for Monday to obtain a report and investigate the alignment further. Over the weekend, I decided against returning to the dealership. I requested a refund and inquired if the technician would obtain a copy of the report for the service advisor. The advisor responded that the machine had erased all data after the reboot and shutdown. I am completely dissatisfied with this dealership and will not recommend it to anyone.

Harry Turman a year ago

Came in for an oil change was quoted on price, after they did the service they added and additional $50 on top of it. Don't recommend using this place, I won't be coming back.

Kathy Lucio 2 years ago

Theft of wallet! Please make sure you look out for things that can be stolen while your vehicle is in service. My son had his vehicle serviced here and his wife’s wallet was stolen from the front console! We called to make a report and the Service Manager Ramiro Santiago made it seem like we were lying and that it was our fault for leaving the wallet inside. Wow. Absolutely disappointed in how he treated us, the customer and how we was vouching for his serviceman on how ethical he is and he doesn’t think he took the wallet. He told us that he would review the cameras and get back to us but that he wasn’t liable for lost items. Which it wasn’t “lost” it was stolen! Till this day no-one has called and he said if we wanted that we should make a police report if we feel that they did take it. Insinuating I was lying. Which my son has made a police report and we will not stop till justice has been made! My son normally takes his vehicle to Edinburg location and this would be the last time we take our vehicle here for any service or future purchases. Absolutely disgusting.

Jessica R 3 years ago

Service Advisor Eliud Tovar and the Team are helpful, knowledgeable and friendly. They hooked me up with a ride home so I didn't have to wait on site while my car was getting serviced and picked me up when work was completed (Shuttle driver dude's Customer Service and humor was on point). 10/10 Would definitely recommend, totally coming back.